Effective Date: July 2026
At CocoLingo, we are committed to protecting your privacy and maintaining the confidentiality of the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our translation and interpretation services.
By accessing our website or submitting your information, you agree to the practices described in this Privacy Policy.
Who we are
Our website address is: http://cocolingo.com.vn.
Information We Collect
We may collect the following information when you interact with our website or contact us:
- Full name
- Company or organization
- Email address
- Phone number
- Information submitted through contact or quotation request forms
- Documents or files provided for translation or interpretation projects
- Technical information such as IP address, browser type, device information, and website usage statistics
How We Use Your Information
The information we collect is used to:
- Respond to your inquiries and requests
- Prepare quotations and proposals
- Deliver translation and interpretation services
- Manage and communicate regarding your projects
- Improve our website and customer experience
- Comply with legal obligations where applicable
We collect only the information necessary to provide our services efficiently and professionally.
Client Confidentiality
Confidentiality is one of CocoLingo’s core values.
We understand that many translation and interpretation projects involve sensitive information, including medical records, research materials, legal documents, business contracts, and proprietary content.
All client documents and project materials are handled with strict confidentiality and are accessible only to authorized personnel directly involved in the project.
CocoLingo will never disclose, reproduce, distribute, or use client materials for any purpose other than providing the requested services unless required by law or authorized in writing by the client.
Data Security
We implement appropriate technical and organizational measures to protect your personal information and project materials against unauthorized access, disclosure, alteration, or loss.
Our security measures include:
- Secure file storage
- Password-protected systems
- Restricted access for authorized personnel only
- Secure communication channels
- Regular data management practices
While no method of electronic transmission is completely secure, we continuously work to maintain industry-standard security practices.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used to:
- Remember user preferences
- Analyze website traffic
- Improve website performance
You may disable cookies through your browser settings; however, some website features may not function properly.
Third-Party Services
Our website may use trusted third-party services, including but not limited to:
- Google Analytics
- Google Maps
- Google reCAPTCHA
- Email marketing or communication platforms
These third-party providers may collect information according to their own privacy policies. CocoLingo is not responsible for the privacy practices of external websites or services.
Data Retention
We retain personal information and project-related materials only for as long as necessary to provide our services, fulfill contractual obligations, comply with applicable laws, or resolve disputes.
Upon request, confidential project files may be deleted after project completion unless retention is required by law or agreed upon with the client.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data where legally applicable
- Withdraw consent for future communications
- Request information about how your data is processed
To exercise these rights, please contact us using the information below.
External Links
Our website may contain links to third-party websites for your convenience.
CocoLingo is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
CocoLingo
Address: No 170, Street 51, Binh Trung Ward, HCMC
Email: cocomedtranslator@gmail.com
Phone: 090 297 14 09
Website: https://cocolingo.com.vn